Cisco Unified Communications Self Care Portal User Guide, Release 12.5(1) - Phones [Cisco Unified Communications Manager Version 12.5] (2024)

The settings that appear under the Phones tab allow you to view and configure settings for each of your Cisco Unified IP Phones and Jabber devices. The Phones tab is split into three main sections:

My Phones—Under My Phones, you can view a summary of all of your phones and add new phones.
Phone Settings—Under Phone Settings, you can configure phone settings such as speed dial numbers, ring settings, and voicemail notifications.
Call forwarding—Under Call forwarding, you can configure call forwarding options for your phones.

My Phones

You can view the details of all your phones in the My Phones window. It has two panes; Company Phones and Additional Phones.

Company Phones: The Company Phones pane displays the phones that are provided to you by your company. You can edit and change your company phone names and description in the same pane. You can also configure your company phones. To configure, click Phone Settings.
Additional Phones: The Additional Phones pane displays the phones that are not provided to you by your company. You can add these phones to the list of numbers and let people reach out to you when you are not at your desk. You can enable Single Number Reach accessibility, Mobility softkey access, or Extend and Connect control by Cisco Jabber. However, you cannot configure the phone settings for your additional phones.

Edit Company Phone

You can change the title and description of your company phones at any time.

Procedure

Step1	Click the Phones tab.
Step2	From the left navigation pane, click My Phones to view the company phones.
Step3	Click the company phone that you want to edit and then click Edit Phone.
Step4	Enter the new text for the phone description and phones lines.
Step5	Click Save.

Activate Phone

To use a phone, you must first activate it using the activation code. If you have not activated, the phone displays a messageReady to Activate, in the Self Care Portal. Hence, you have to enter an activation code to activate and use the phone.

Procedure

Step1

Click the Phones tab.

Step2

From the left navigation pane, click My Phones.

Note

A non-activated phone displays the message Requires Activation.

Step3

Click the phone that you want to edit and then click the View Activation Code.

The Activation Code pop-up displays the activation code and barcode.

Step4

Use one of the following options to activate the phone:

Input the 16-digit activation code on your new phone.
(Optional). If your phone has a video camera, you can use the camera to scan the barcode.

After activation, your phone is ready for use.

Download Phone Manual

You can download the manual for one of your company phones from the Unified Communications Self Care Portal.

Procedure

Step1	Click the Phones tab.
Step2	From the left navigation pane, click My Phones.
Step3	Click any of the phones and then click Download Manual.

Set Up an Additional Phone

Unified Communications Self Care Portal allows you to setup additional phones such as a home office phone, or a mobile phone, to the phones that were provided by your company. Additional phones provide an additional number where you can be reached if you are not at your desk.

To set up an additional phone, perform the following steps:

Procedure

Step1	Click the Phones tab.
Step2	In the left navigation pane, click My Phones.
Step3	Under My Additional Phones, click the Add New () icon. The Add a New Phone window displays.
Step4	Enter the phone number and a description for your phone.
Step5	Optional. If you want to configure Single Number Reach for this phone, check the Enable Single Number Reach check box.
Step6	Optional. If this phone is a mobile phone, check the Enable Move to Mobile check box.
Step7	Optional. If you want this phone to be enabled for the Extend and Connect feature with Cisco Jabber, check the Enable Extend and Connect check box.
Step8	Click Save.

Enable Single Number Reach on an Additional Phone

You can enable Single Number Reach on your additional phones, so that when someone dials your company phone your additional phones also rings. This enables you to answer your incoming calls from any other phones such as your mobile or home office.

Procedure

Step1	Click the Phones tab.
Step2	From the left navigation pane, click My Phones.
Step3	Click the Additional phones pane and then click Edit.
Step4	Check the Enable Single Number Reach check box.
Step5	Check the phone lines that you want to ring when your company phone rings.
Step6	Click Save.

Set Up Ring Schedule for Single Number Reach

When you enable Single Number Reach for your additional phones, you can also set up a ring schedule. For example, you can set up a ring schedule so that only during office hours can someone reach you on your other phones by dialing your office phone number.

To set up a ring schedule, perform the following procedure:

Procedure

Step1	Click the Phones tab.
Step2	From the left navigation pane, click My Phones.
Step3	Click the Additional phones pane for the phones on which you want to add a ring schedule.
Step4	Click Edit and then click Create a schedule for this assignment.
Step5	Complete the fields in the Add a New Schedule window to create a ring schedule.
Step6	Click Save.

Set Additional Phone for Mobility Calls

You can set up one of your additional phones as your mobile phone. This allows you to transfer all the calls from your company phone to the mobile phone.

Procedure

Step1	Click the Phones tab.
Step2	From the left navigation pane, click My Phones.
Step3	Click the Additional phones pane and then click Edit.
Step4	Check the Enable Move to Mobile check box.
Step5	Click Save.

Phone Settings

The Phone Settings window allows you to set up phone settings for your company phones.

By default, the phone settings for your various company phones are linked. Under the default setting, each of your phones will have an identical configuration for a particular phone setting. Follow the Link and Unlink Phone Settings procedure to link or unlink your phones for various phone settings.

Please note that the options available under Phone Settings apply only to your company phones. You cannot configure phone settings for your additional phones.

Link and Unlink Phone Settings

For phone settings, you can link the settings for your phones. When you link phones on a particular phone setting, Unified Communications Self Care Portal applies your configuration for that phone setting to all of your phones. For example, if you have three phones and you link your speed dial numbers for the three phones, all three phones share the same speed dial configuration. If you update a speed dial number for one of the phones, Unified Communications Self Care Portal automatically applies that speed dial number for the other phones as well. To apply a unique phone setting on a linked phone, unlink the phones.

Unified Communications Self Care links and unlinks each phone setting separately. As a result, you can link settings for one specific phone setting, such as speed dial numbers, while leaving another phone setting, such as voicemail notifications, unlinked. By default, all phone settings are linked.

You can link or unlink settings by clicking the Linked/Unlinked icon. The icon displays the current state of whether your phones are linked or unlinked.

The following graphic displays how a set of devices with linked Services appears in the user interface. Since Services are currently linked, the Linked icon displays and the settings apply to all three devices. You can click the Linked icon to unlink the device and apply unique settings for each device.

Cisco Unified Communications Self Care Portal User Guide, Release 12.5(1) - Phones [Cisco Unified Communications Manager Version 12.5] (2)

The following graphic displays how a set of phones with unlinked Speed Dial Numbers settings appears in the user interface. Since the settings are unique for each phone, the Unlinked icon displays. You can click the icon to apply the same settings for all two phones.

Cisco Unified Communications Self Care Portal User Guide, Release 12.5(1) - Phones [Cisco Unified Communications Manager Version 12.5] (3)

Procedure

To link or unlink phone settings, do the following:

To link a phone setting, click the Unlinked icon and choose which phone you want to use for the base phone. Unified Communications Self Care Portal updates that phone setting on all phones with the configuration of the base phone.
To unlink a linked phone setting, click the Linked icon.

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Note

The Filter control, which appears in the top right corner of the configuration window, sets which phone you want to view. It has no impact on whether phone settings are linked. If you view the settings of a phone whose settings are linked, and you update that phone's settings, Unified Communications Self Care Portal also updates the linked phones.

Set Up Speed Dial Numbers

You can set up speed dials for the phone numbers that you call frequently. This allows you to connect with people, meetings, or any other connections with the press of a button.

Procedure

Step1

From Unified Communications Self Care Portal, choose Phones > Phone Settings > Speed Dial Numbers.

Note

For information on how to use speed dials, refer to your phone documentation.

Step2

Do the following:

If your phones are linked, click Add New Speed Dial.
If your phones are not linked, choose the phone to set the speed dial number and click Add New Speed Dial.

Step3

Enter the contact's name or phone number in the Number field. Unified Communications Self Care Portal searches the company directory.

Note

You can only search the company directory if your network administrator has enabled you with the access permission. The access permission is set using the enterprise parameters of the Unified Communications Manager.

Step4

Enter a description for the speed dial number in the Label text box. Your phone uses the description to display the speed dial number.

Step5

Assign a speed dial number in the Speed Dial text box.

Step6

Click Save.

Set up Phone Services

You can add phone services to your Cisco Unified IP Phones and Jabber applications. The phone services includes the directory, visual voicemails, or weather forecasts and so on. However, the list of available services depends on your configured phone model.

Procedure

Step1	Click the Phones tab.
Step2	From the left navigation pane, click Phone Settings.
Step3	Click Services to expand the Services view.
Step4	Do the following: If your phones are linked, click Add new service. If your phones are not linked, choose a phone to add the service, and click Add new service.
Step5	From the Service drop-down list, choose the service that you want to add.
Step6	In the Display Name text box, enter the label to identify the service on your phones.
Step7	Enter the required parameters.
Step8	Click OK.

Set Up Voicemail Notifications

Voicemail notifications allow you to set up how you want your phone to notify you if there are any new messages.

For example, you can configure your phones to provide screen prompts, flash message waiting light, or a shutter tone for a call to notify that you have new messages.

Procedure

Step1	Click the Phones tab.
Step2	From the left navigation pane, click Phone Settings.
Step3	Click Voicemail Notification Settings from the Phone Settings window.
Step4	For each of your phones, check any of the notification options that you want to apply to your phones.
Step5	Click Save.

Set Up Call History

Call history allows you to save the list of all the recent calls including the missed calls. If the to and from calls are from the same number, these calls are grouped together.

Procedure

Step1	Click the Phones tab.
Step2	From the left navigation pane, click Phone Settings.
Step3	Click Call History from the Phone Settings window.
Step4	Check the Log Missed Calls check box for each phone number that you want to save the call history.
Step5	Click Save.

Set Up Phone Contacts

Phone contacts allow you to store phone numbers and email addresses for your phone contacts. From your phones, you can also browse your list of contacts and place calls directly from the contact list without having to type in the number each time.

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Note

Each user has one phone contact list for all their phones. There is no option to link and unlink the phone contact list.

Procedure

Step1	From Unified Communications Self Care Portal, choose Phones > Phone Settings > Phone Contacts.
Step2	Click the Create New Contact button. The Add New Phone Contact window appears.
Step3	Complete the field details for the contact information and contact methods.
Step4	Click Save.

Call Forwarding Options

You can set up the call forwarding option in Cisco Unified IP Phones and Jabber applications to forward your calls to another number.

Set Forward All Calls

If you are away from your desk and do not want to miss your calls, you can forward all your calls to another phone number or to a voicemail.

Procedure

Step1

From Unified Communications Self Care Portal, choose Phones and click Call Forwarding.

Step2

Click the phone number on which you want to set up call forwarding.

To forward calls to another phone number, check the Forward all calls to: check box, choose Add a New Number from the drop-down list and enter the phone number in the field.
To forward calls to a voicemail, check the Forward all calls to: check box, choose Voicemail from the drop-down list.

Set Advanced Call Forwarding Options

With Unified Communications Self Care Portal, you can set up advanced call forwarding options, such as call forwarding behavior that is different for internal calls than for external calls. To set up advanced call forwarding, perform the following procedure:

Procedure

Step1	Click the Phones tab.
Step2	In the left navigation pane, click Call Forwarding.
Step3	Choose the phone number on which you want to set up call forwarding.
Step4	Click Advanced calling rules.
Step5	Use the drop-down list boxes to configure call forwarding options for both internal and external calls.
Step6	Click Save.